Q. What time is check in and check out?
A. Our standard check in time is 4 pm for most properties. The Suite is available for check in at 6 pm. Our standard check out time is 10 am for all of our properties. If you need an earlier check in, later check out time or a bag drop off, we may be able to accommodate that, just ask!
Q. Can I bring pets?
A. Yes! We understand that you don't want to leave your beloved pets at home if possible and we are happy to welcome well behaved pets. There is a $25 pet fee charged for the additional cleaning and we ask that you make arrangements for them if you're going to be away for extended times. We can recommend pet sitters who can provide a variety of services. If you're doing a sleepover with a pet from Best Friends Animal Society, the pet fee is waived!
Q. Is smoking allowed?
A. We are proud to offer a 100% smoke free environment, inside & outside of our properties. Smoking on the property will result in a loss of the damage deposit, additional cleaning fees if necessary and termination of the reservation without refund.
Q. Is there a maximum number of people?
A. Each property has a different number of people allowed based on the number of real beds and sofa beds. Please see the description for the specific property.
Q. Do I need a 4 wheel drive (4WD) vehicle to visit the area?
A. The highway leading to and roads inside of our neighborhood are all paved and plowed during any winter snowfall. The driveway to the rentals are gravel and well maintained. All the roads to the national parks and paved, however, access to some other attractions such as The Wave, are on dirt roads which may become impassable even with a 4WD vehicle during heavy rain or snowfall. Please feel free to inquire with us, the BLM Visitor Center or the Kane County Visitor Center.